FAQ

SHIPPING & DELIVERY

We ship Australia wide for a flat rate of $8.95.

Shipping times vary between 3-5 Business days.

We hope to include international shipping soon.

EASY RETURNS/
MONEY BACK GUARANTEE

If your order is incorrect or if your items have arrived damaged, please let us know within 5 business days of receiving your order.
We will make arrangements to replace the incorrect/damaged items.

 Please let us know within 5 days if you have changed your mind. Postage costs will be at your expense, upon receiving the items back in their unopened state we will issue you a refund.  


We do not refund if the incorrect shipping address is given by the customer, if the item is returned to sender, we will charge the customer again for the initial shipping costs.

In the event that an incorrect address was entered, address changes can only be made prior to the order being processed. Where possible we will accommodate address change requests.
We take no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

 

TRACKING YOUR ORDER

We will provide you with a tracking number once your order has been shipped. 

PRIVACY POLICY

We use your personal information only for providing and improving the site. By using the site, you agree to the collection and use of information in accordance with this policy.

 

WHAT INFORMATION DO WE GATHER?
We collect information from you when you register on our site, place an order or fill out a form.
When registering on our site or placing an order, you may be asked to enter your name, e-mail address or mailing address. You may however, visit our site anonymously.

WHAT DO WE USE YOUR INFORMATION FOR?
We will use your information to respond to you, regarding the reason you contacted us.
We will not share your information with any third party outside of our organisation, other than for the purpose of delivering the purchased product/s requested.
To buy from us, you must provide contact information (name and shipping address) and financial information (credit card number and expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order we will use this information to contact you.

HOW DO WE PROTECT YOUR INFORMATION?
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. All supplied sensitive information is encrypted into our payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential
We treat website and credit card security seriously and endeavour to provide a secure, safe platform through which to conduct transactions.

 

COOKIES
We may use cookies to collect data (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information).

You may refuse to accept cookies by activating settings on your internet browser. However, please note that if you select such settings you may be unable to access certain parts of our site.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

 

CHANGES TO THIS PRIVACY POLICY
This Privacy Policy is effective as of 07.07.2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer your information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

 

CONTACT US
If you have any questions about this Privacy Policy, please contact us at jordananddelilah@gmail.com

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